6/6/19 NOTE: Narrative1 is currently experiencing an issue with mapping functionality. For more information, refer here.
Narrative1 Component: N1-Word and N1-Excel
Symptom(s): The maps in N1-Word are outdated or do not include all comps.
Typical Cause: A cached version of the maps is being retrieved or maps in Word are misformatted.
Time required to fix: 1 - 5 minutes
Solution: There are three possible solutions outlined below; start with Solution One, as it's the simplest and most likely to fix the issue.
Solution One: Refresh the maps
1. Click the Arrange Comps button on the relevant analysis grid worksheet (such as the Sales Grid) in Excel.
2. Click Apply.
3. Try merging again. If the problem persists, proceed to Solution Two.
Solution Two: Clear your N1 Temp files
After clearing your N1 Temp files, prep and merge again. If the problem persists, proceed to Solution Three.
Solution Three: Fix incorrect file formatting
Though very uncommon, the maps in your file may have incorrect formatting.
1. Click the map in your Word file and see if it has circular "handles," or a circular arrow or green dot above it. See the example below.
2. If so, you can delete the map, and re-insert it using the Fields and Tables tool. The maps there are listed as SubjectLocationMap, SalesGridCompMap, LeaseGridCompMap, LandGridCompMap, and AssessmentGridCompMap.
If you need additional help, please contact Narrative1 Support at email@example.com or 866-319-7467